FAQ

(A) Product-related Questions

What sizes do your pillows come in?
Our pillows are available in standard sizes (such as the US standard pillow size of 20×26 inches, and the European standard pillow size of 40×60 centimeters, etc.), and we also have larger sizes for you to choose from. The specific size information is clearly marked on each product page, so you can make your purchase according to your own needs.
What is the filling material of the pillow?
Our pillows are filled with a variety of materials. There is high-quality down, which is light, soft, and has good warmth retention; there is also memory foam, which can provide excellent support according to the shape of your head and neck; in addition, some products use natural latex, which has good elasticity and strong air permeability, and can effectively relieve pressure, giving you a comfortable sleeping experience. Each product page with a specific filling material has detailed introductions.
What is the material of the pillow cover like?
The materials of the pillow covers include pure cotton, silk, etc. The pure cotton cover is soft and comfortable with strong moisture absorption; the silk cover has a smooth touch, giving you a luxurious sleeping experience. The pillow cover materials of different styles vary, and you can check them in the product details.

Is the quality of your pillows guaranteed?
Our pillows undergo strict quality control during the production process. From the procurement of raw materials to the manufacturing process, each step is supervised by professional staff. Moreover, our products meet international quality standards, such as the requirements of the ISO 9001 quality system certification. We have full confidence in the quality of our products and are committed to providing you with high-quality pillows.
Do you have any relevant certifications?
Our pillows have multiple certifications, including the Oeko – Tex Standard 100 certification of the International Association for Research and Testing in the Field of Textiles, which means that our products do not contain harmful substances and are friendly to your health and the environment. In addition, some products have also passed relevant fire safety certifications, ensuring your safety during use.

How do I place an order to purchase?
On our website, you can easily place an order. First, browse the page of the pillow product you like, select the quantity, size, etc. that you need, and then click “Add to Cart”. When you have finished your selection, you can enter the shopping cart page, confirm the order information, including the shipping address, contact information, and payment method, and finally click “Place Order” to complete the purchase.
What payment methods do you support?
We support PayPal payment to ensure that your payment is safe and convenient.
How soon can you ship the order after I place it?
Generally, within 1 to 3 working days after you place an order and complete the payment, we will arrange shipment as soon as possible. However, during promotional activities or peak order periods, there may be a slight delay, and we will notify you in a timely manner.

What countries and regions does your shipping service cover?
We provide worldwide shipping services. Whether you are in the Americas, Europe, Asia, Africa or Oceania, we can deliver the products to your hands. However, due to different logistics policies and customs regulations in different countries and regions, it may have an impact on the shipping time and cost.
How is the shipping cost calculated?
The shipping cost is calculated based on your shipping address, the weight and volume of the order. When you place an order, the system will automatically calculate and display the shipping cost. We will also try our best to negotiate with our logistics partners to get the most reasonable freight price for you.
How can I track the logistics information of my order?
When your order is shipped, we will send you the logistics tracking number and tracking link via email. You can click the link to query the shipping status of your order on the official website of the corresponding logistics express company and keep track of the delivery progress of the pillow at any time.

If I’m not satisfied with the pillow I received, can I return or exchange it?
If you are not satisfied with the pillow you received, you can apply for return or exchange under the condition that it complies with our return and exchange policy. The product needs to be in its original condition, unused, and with the packaging intact. You can contact our customer service within 30 days after receiving the product to initiate a return or exchange application.
Who will bear the shipping cost for return and exchange?
If the return or exchange is caused by a product quality problem, we will bear the round-trip shipping cost. If it is due to your personal reasons (such as choosing the wrong size, style, etc.), the round-trip shipping cost will be borne by you. The specific return and exchange process and details of shipping cost bearing can be viewed on our after-sales policy page.
How do I get a warranty for a pillow with a quality problem?
If you find a quality problem with the pillow during use, please contact our customer service in a timely manner and provide relevant photos and order information. We will provide a solution according to the specific situation, which may include repair, replacement, or refund. Our products all have a certain quality guarantee period, and the specific length is detailed on the product page and after-sales policy.

Contact Information:
For any inquiries or further assistance, please feel free to contact us: