Product Support Hub
Sleep Smarter, Live Better
A. Product Specifications
What pillow sizes do you offer?
Designed for universal comfort, our sizes include:
- Classic Comfort: 20″×26″ (50×66 cm) – Ideal for standard US bedding
- European Luxury: 40×60 cm – Tailored for continental duvet systems
- Custom Options: Explore oversized and specialty dimensions in product galleries
What’s inside your pillows?
Engineered for personalized support:
- Hypoallergenic Down: Responsibly sourced, offering cloud-like loft and breathability
- CertiPUR-US® Memory Foam: Pressure-relieving contouring with zero VOC emissions
- Natural Dunlop Latex: 100% organic, antimicrobial support with open-cell airflow
How are your pillowcases crafted?
- Global Organic Textile Standard (GOTS) Cotton: Chemical-free softness, ideal for sensitive skin
- Grade 6A Silk: 22 momme charmeuse weave with temperature-regulating properties
- EcoCool™ Technology: Moisture-wicking performance fabric for hot sleepers
B. Quality Assurance
How do you ensure product safety?
Every pillow undergoes:
- 6-Point Inspection: From fiber origin verification to stitch integrity checks
- ISO 9001:2015 Compliance: Documented quality management system audits
- Accelerated Aging Tests: Simulating 5 years of use for durability validation
What certifications validate your claims?
- Oeko-Tex Standard 100 Class I: Highest safety rating for infant-contact products
- Eco-Institut Certification: Guaranteed absence of harmful off-gassing
- UKCA & EU Ecolabel: Compliant with strict EU/UK flammability and sustainability standards
C. Sleep Satisfaction Promise
Not sure which pillow suits you?
- Free Virtual Sleep Consultation: Chat with our ergonomics specialists
- 100-Night Adaptation Period: Full refund if unsatisfied after 30 days of trial
- Lifetime Craftsmanship Warranty: Free replacement for manufacturing defects
Why 97% of Customers Rest Easy with Us:
“Finally found pillows that match their claims – woke up pain-free!”
– Sarah M., Verified Buyer