Return & Exchange Policy
🕒 30-Day Satisfaction Guarantee
We stand behind every purchase. Request returns/exchanges within 30 days of delivery date if your item:
✅ Is unused with original tags/packaging
✅ Has no visible wear, damage, or alterations
🚫 Non-Returnable Items
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- Final sale items (marked “Final Sale”)
- Custom/personalized orders (except defects)
- Products with broken seals/software licenses
📮 How to Return
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- Notify Us: Email [email protected] within 30 days with:
- Order number
- Photos of item condition
- Exchange preference (if applicable)
- Ship Back:
- Use tracked shipping (customer-paid*)
- We cover costs for errors/defects
💸 Refund Process
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- Inspection within 3-5 business days of receipt
- Approved refunds:
- Credited to original payment method
- Excludes shipping fees
- Allow 5-10 days for bank processing
🔄 Exchange Process
Prefer a different size/item?
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- Include exchange details in initial email
- Receive prepaid return label for defective/wrong items
- New item ships after return approval
⚠️ Important Notes
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- $8 restocking fee for:
- Missing packaging/tags
- Items requiring deep cleaning
- Denied returns will be shipped back at customer’s expense
🔧 Defective/Damaged Items?
Contact us within 7 days for priority resolution:
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- Instant replacement shipping
- Full refund + return label (your choice)
Why Customers ♥ OneBuyBuy:
“We make returns painless – 73% of exchanges ship within 24hr!”
Need Help?
📧 [email protected]
Weekdays 9AM-5PM EST | 24hr email response