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Shipping Policy for [onebuybuy.com]
1. Shipping Destinations
We are proud to offer international shipping for our pillows and other products. Our products can be delivered to most countries worldwide.
2. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination country. These costs will be clearly displayed at checkout before you finalize your order.
3. Delivery Times
While we strive to process orders as quickly as possible, shipping times can vary depending on the destination and the shipping method chosen. Typically, you can expect your order to be delivered within the following timeframes:
Standard Shipping: 10-30 business days
Please note that these are estimates and can be affected by factors beyond our control, such as customs processing times.
4. Shipping Carriers
We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. Depending on your location, your package may be shipped via DHL, FedEx, UPS, or your national postal service.
5. Order Processing Time
Orders are usually processed within 1-3 business days. This processing time allows us to prepare your items, perform quality checks, and package your order securely.
6. Tracking Information
Once your order has been dispatched, you will receive an email containing the tracking number and a link to track your package online. This allows you to monitor the progress of your shipment.
7. Customs and Import Duties
Please be aware that international shipments may be subject to customs and import duties levied by the destination country. As the recipient, you are responsible for any additional charges for customs clearance. We have no control over these charges and cannot predict what they may be.
8. Delivery Confirmation
Most of our shipping methods include delivery confirmation. However, if you require a signature upon delivery or other special handling, please contact us in advance to make arrangements.
9. Shipping cost details
Generally speaking, the freight of the goods is related to the weight. We set the freight rate at $5 per 0.5kg. Most of our products are packed in 1.2 to 1.5 kg. The excess and so on.
10. Undelivered Packages
If a package cannot be delivered due to an incorrect address or if it is not claimed within the time frame allowed by the carrier, the package may be returned to us. We will notify you if this occurs and provide instructions on how to have your order resent or refunded.
11. Contact Us
For further information or assistance with shipping, please contact our Customer Service team:
Email: [email protected]
We are dedicated to providing you with a smooth and reliable shipping experience.